Romanza Hotel - Terms and Conditions for Online Booking

Please read carefully the following Terms and Conditions regarding bookings through our site.

Payment

A 30% deposit of the accommodation cost is required to confirm your booking request. The balance and any cost for required additional services must be paid on arrival.

If you chose to pay the whole amount in advance, a discount is applied which depends on the length of time between payment and arrival date.

Payment can be made by depositing money to our account, or by credit card. Your credit card will not be charged until your reservation is confirmed.

For the departure day the following apply:

  • You may use your accommodation until 12 noon
  • Use of the accommodation until 18:00 is charged 50% of the daily rate
  • Use of the accommodation past 18:00 is charged as an additional day

An additional bed can be placed in the room or apartment upon request with a 20% surcharge.

There are no surcharges for local taxes or Value Added Tax (VAT)

Cancellation of booking

A cancellation can be made by the same person who made the booking with the following conditions:

  • If you cancel 22 days before your expected arrival, you are entitled to a full refund
  • If you cancel 21 days before expected arrival, then you should pay 50% of the total amount for the agreed period
  • In case of cancellation during your stay, you should pay 50% for the remaining of the agreed period.
  • In a ‘no show’ case you will be charge 50% of the total amount due.

Change of booking details

Changes to booking details can be requested only by the person who made the initial booking. Changes may incur an administration charge of up to 20 euros.

We will do our best to satisfy your request, if this is feasible.

Customers Responsibilities

Customers are responsible for any material damages caused by themselves or their visitors.

Customers’ behavior should be acceptable and not insulting towards the staff or other customers. In case of bad behavior the accommodation provider is entitled to expel the customer charging him any cancellation fees applicable. The customer, in case he feels any action against him unjustified, can report it to the appropriate authorities.